The RoleNeo is looking for an exceptional operational leader to drive the growth and profitability of our fastest‐growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end‐to‐end operational engine that turns mortgage applications into funded loans.You'll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo's mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth.What You'll Be DoingBuild, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn‐time and loan quality goals.Serve as a strategic partner to executive leadership — ensuring operations are fully aligned with capital markets, product, credit risk, and growth strategies.Mentor and develop operational leaders, building the management bench for Neo's next phase of growth.Champion cross‐functional collaboration with Product, Sales, and Capital Markets — bridging technology, origination volume, and credit execution.Drive streamlined processes to maximize efficiency while enabling continued scaling.Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value.Ensure high ROI on all operational projects and system improvements.Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance,



and risk management.Adhere to quality metrics as identified by credit & risk counterparts.Stay ahead of evolving mortgage regulations and compliance standards — mitigating fraud and non‐compliance risk.Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization.What We're Looking ForSenior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech.Proven track record scaling operational teams while maintaining quality and compliance standards.Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements.Strong commercial acumen — understands how operational decisions impact origination margin, portfolio quality, and growth.Experience partnering with product, sales, credit risk and capital markets teams in a high‐growth environment.Data‐driven operator — fluent in SLA management, productivity metrics, and look‐to‐book ratios.Culture builder — fosters performance‐driven teams where credit diligence and service excellence coexist.Comfortable with ambiguity and pace of a scaling fintech.Total RewardsCompetitive base salary aligned with market ranges.Equity ownership component to allow employees to share in company upside.Short‐term incentive plan (STIP) to earn significant bonuses.Health benefits and life insurance.21 days paid time off plus statutory holidays and personal leave.Health and personal spending accounts.Partner discounts and perks.Parental leave top‐up and equity vesting during long‐term leave.Company‐wide events and learning opportunities.Working at NeoWe are a high‐performance, growth‐oriented workplace that values trust, collaboration, and impact. The role is primarily based in Calgary, Winnipeg, and Toronto offices.Equal Prospect & EEOWe believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Applicants must undergo security screening, including a criminal and credit check. #J-18808-Ljbffr

📌 Vice President, Mortgage Operations (Calgary)
🏢 Neo Financial
📍 Calgary