Become a Technical Account Manager at xMatters, guiding clients with software consulting to improve IT incident responses. Leverage your expertise in technical solutions and client management in this agile role.This position requires experience in software consulting, focusing on xMatters' cloud-native solutions. You will facilitate workshops and guide clients through value mapping, thereby enhancing their understanding and use of xMatters products. The role involves proactive engagement with clients, ensuring successful adoption and addressing their needs throughout the customer journey.Key Responsibilities:Develop expertise in xMatters products and use casesLead workshops for requirements and mapping business valueProvide insights to resolve client business problemsManage client expectations and activity scopesSupport integration development updates for customersRequirements:3+ years in software consulting and implementationExperience managing client relationships and projectsExceptional verbal and written communication skillsProficient in technical solution developmentKnowledge of ITIL and incident management processesDrive client success with your technical account management skills at xMatters!#J-18808-Ljbffr