Elevate service transition efforts with BMO as an Operational Resiliency Leader in a hybrid working model. Focus on driving excellence, governance, and operational efficiency across technology and business services.In this individual contributor role, you will guide the operational excellence program for BMO's Service Transition function. You'll ensure reliable changes to production while promoting measurable business value. Collaborate closely with the Lead Engineer on technical automation and maintain a culture of continuous improvement across transitions.Key Responsibilities:Lead the Operational Excellence program for service transitionsStrengthen governance frameworks for operational readinessEnhance KPI and metrics framework for performance trackingCreate executive-level reporting on service transitionsIdentify bottlenecks and drive improvement initiativesRequirements:Bachelor's Degree in Engineering required8+ years in Service Transition or Operational ReadinessCertified ITIL/ITSM preferredStrong understanding of cloud ecosystems and ITIL frameworkProven ability in leading change initiatives across teamsBring your strategic insights and robust experience to enhance service transitions at BMO.#J-18808-Ljbffr

📌 Operational Resiliency Leader At Bmo (Toronto)
🏢 BMO
📍 Toronto