Drive innovative retention strategies at Cogeco as a Manager of Care and Retention. This role emphasizes customer advocacy and execution of impactful retention programs in a collaborative setting.As a Manager, you will lead the design and execution of both short and long-term strategies for customer retention. Your innovative mindset and strong analytical skills will shine as you develop people growth plans while driving team success.



This position requires exceptional storytelling abilities to present insights and recommendations effectively.Key Responsibilities:Lead culture evolution and coaching strategies for the teamDrive innovation focused on customer success and satisfactionProvide competitive assessments to enhance retention effortsDevelop customer retention strategies aligned with business goalsManage revenue and operating budgets for optimal performanceRequirements:Proven experience in strategic customer retention rolesStrong interpersonal and communication skillsAbility to leverage analytics for decision-makingExperience with team supervision and performance managementProven track record in exceeding employee satisfaction goalsBring your leadership and strategic vision to enhance customer retention at Cogeco.#J-18808-Ljbffr

📌 Retention Strategy Manager At Cogeco (Burlington)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Burlington