Company DescriptionExperience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it's a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Job DescriptionWe invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!What you will be doing:Consistently offering professional, friendly and engaging serviceFollowing departmental policies, procedures and service standardsEnsuring guest inquiries and complaints are handled and appropriate action is takenBalancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and ConcessionairesBalancing all front office credit card transactionsAuditing and posting/balancing room & taxReviewing daily rebates for accuracyPerforming end of day duties for F&B point of sales system and the rooms' property management system.Ensuring all guest billing is accurate for Groups, Tour, FIT's,



& IndividualsHaving a strong knowledge of all groups in house and effectively communicating them to staffHaving a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.Maintaining full understanding of emergency procedures, including Fire PanelWorking with all hotel departments to ensure guest bills are accurate upon departureManage guest rooms assignment and blockingSupport Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiativesAdhere to all LQA standards set up for the departmentAdhering to the hotel's vehicle handling and safety policies while driving hotel and guest vehiclesEmbrace the Fairmont brand promise and luxury in your role and in all your interactions.Other duties as assignedQualifications:Valid Canadian Driver's LicenceStrong guest service experience requiredMinimum of 1-year previous proven guest services experienceKnowledge of Property Management System requiredExperience with a Hotel loyalty program an assetMust have the ability to handle a multitude of tasks and guest requestsExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureFluency in EnglishAbility to work independently and prioritize responsibilitiesComputer proficiency in a Windows environment (Word, Excel,



PowerPoint)Job Perks & Perks:Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,Starting rate of pay: $26.38/hourSubsidized staff accommodation assistance providedOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf CourseAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with AccorWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] #J-18808-Ljbffr

📌 Overnight Front Office Supervisor (Edmonton)
🏢 Fairmont Hotels and Resorts
📍 Edmonton