Ritual is more than just a way to skip the line - we’re building technology that connects communities through what people love most: food. From day one, our mission has been to help local restaurants thrive. We’re a small, product and data-driven team where operations team members take full ownership. You’ll be hands‑on from day one, making real decisions, improving processes and helping define how our operations systems evolve. We're looking for an Operations Manager (18-month contract) to lead the continual improvement across multiple functions including onboarding, support, supply chain and outsourcing, while ensuring a high level of service with all partners and customers. You’re a great fit if you Get excited to solve problems in innovative ways Embrace change, take action and own outcomes Have a high bar for quality and provide your team with the support and tools they need to thrive in their roles As an Operations Manager at Ritual you will Build a strong understanding of our business and operations functions quickly because you will own and oversee the day‑to‑day operations of all central functions. You’re willing to roll up your sleeves and are not afraid of being in the details. Jump in to help when needed, with a willingness to learn the detailed ins‑and‑outs of our operations ensuring all processes run smoothly and efficiently. Work and lead cross‑functionally. You have the ability to influence and align key stakeholders to make consistent, meaningful impact, as well as ensure key projects are always delivered. Constantly zoom in and out. You’re able to see, set and deliver on a long term strategy,



while seeing how the decisions we make impact team members who are closest to our customers and merchants. Develop scalable programs and processes that improve our customer and merchant experience. Monitor key business metrics and identify mechanisms to improve efficiencies, reduce costs and improve quality. Identify issues, errors, or opportunities and determine if action is needed; validate the accuracy of data/information to resolve inconsistencies; request extra information or resources when data gaps or discrepancies appear; and monitor trends in our metrics. Optimize resourcing across teams to make sure all ops functions are well staffed, supported, efficient, and cost‑effective. We’re looking for an Operations Manager that Is a problem solver that is able to think strategically and develop actionable solutions to achieve goals Has extreme attention to detail and is highly organized. You re‑prioritize constantly and context‑switch without dropping things. Can develop and leverage relationships between external and internal stakeholders to achieve results with emphasis on becoming a trusted resource to merchant partners. Solid communication skills - can explain complex technical concepts to internal and external stakeholders. You’ll need to hold your own with engineers and understand technical constraints. Familiarity with SQL, strong Google Sheets / Excel, and data analysis skills. You’re metric driven, data savvy and can articulate valuable insights. Not afraid of rolling up your sleeves to dig into the data Is comfortable with ambiguity with ability to execute quickly and iterate. 5+ years relevant experience. Ideally in a management role in operations, support or

📌 Operations Manager, Ritual (18-Month Contract) (Toronto)
🏢 Socket.dev
📍 Toronto