Work LocationSaint-Léonard, Quebec, CanadaHours37.5 hours per weekLine of BusinessPersonal & Commercial BankingCompensationBase salary range: CAD $115,600 – $163,200 per year. Additional variable compensation may apply.Job OverviewThe Senior Manager, Commercial Services leads a team of Commercial Account Managers, structuring credit, managing operations, and driving profitable business growth through superior customer experience.Key ResponsibilitiesProvide guidance, leadership, coaching, and development to the team.Manage a book of business in alignment with credit and operational risk policies.Drive pipeline management and sales coaching to achieve unit growth.Lead customer experience initiatives and resolve operational and credit issues.Champion the use of the sales platform; build understanding of customer needs.Develop and maintain relationships with internal and external partners.Respond to changes in the business environment with action plans.Serve as primary escalation point for significant sales and risk matters.Identify and refer business opportunities to internal banking partners.Maintain compliance with regulatory and compliance guidelines.Protect the organization by managing risks and escalating high‐risk activities.Apply market knowledge and industry insights to inform strategy.QualificationsUndergraduate or graduate degree.Minimum 10 years of relevant experience.Experience leading commercial banking teams and managing credit.Solid coaching and leadership skills.Knowledge of regulatory and compliance requirements.Language proficiency: French plus another language for Quebec market.BenefitsCompetitive variable compensation, health and well‐being benefits, retirement plans, paid time off, and employee recognition programs. #J-18808-Ljbffr

📌 Senior Manager, Commercial Services (Ottawa)
🏢 TD Bank
📍 Ottawa