1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talentResponsibilities:Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer baseLead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targetsHire, onboard, coach, develop, motivate, and retain top-performing sales professionalsCollaborate with Professional Services, Customer Success, and Current Business to ensure alignment on account strategies and opportunities for expansionOversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realizationMonitor and analyze account performance, providing regular updates and insights to senior leadershipPresent actionable data to C-level executives in a clear and succinct mannerEnsure a high level of forecast accuracy by driving a culture of consistent reporting and results trackingManage multiple responsibilities including sales management, strategy development, and lead generationDrive cross-functional collaboration to align internal resources for account success,



ensuring the delivery of value-added services to customersAct as an escalation point for critical customer issues, working to resolve concerns in a timely and effective mannerEnsure effective communication and knowledge sharing within the team and across global officesMonitor sales metrics and performance to ensure team successRequirements:10+ years of technology enterprise sales experience, preferably in a SaaS or software companyStrong experience leading enterprise sales teamsExperience in B2B software salesProven experience in Human Resources and Learning TechnologiesBachelor's degree or equivalent knowledge/experienceProven track record of growing a customer base and consistently exceeding revenue targetsExcellent oral and written English communication skillsStrong use of insights and data-driven decision making to inform the sales processAbility and willingness to travel both nationally and internationally up to 60%Seniority levelSeniority level Not ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Docebo by 2xSign in to set job alerts for "Enterprise Account Director" roles.Canada CA$120,000.00-CA$140,000.00 1 week agoEastern Canada, Canada CA$120,000.00-CA$130,000.00 2 days agoManager/Director, Product Sales & Business DevelopmentCanada CA$120,200.00-CA$214,900.00 4 days agoGreater Ottawa Metropolitan Area 6 days agoRegional Sales Director – Prosthetic - OntarioWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

📌 Director, Enterprise Account Management (Ottawa)
🏢 Docebo
📍 Ottawa