Drive customer success with BMC Helix as a Principal Customer Adoption Engineer. Leverage agentic AI solutions to enhance satisfaction, retention, and overall business value for strategic clients.In this pivotal role, you will lead the customer success initiatives, ensuring clients successfully adopt Autonomous Digital Enterprise solutions. Focus on forming strong relationships with executives, guiding them through onboarding and lifecycle engagement. Your voice will represent customer feedback to influence product enhancements and roadmap priorities.Key Responsibilities:Lead customer satisfaction and retention initiatives for strategic accountsGuide customers through the adoption of BMC technologiesCollect and relay customer feedback to BMC product teamsOptimize lifecycle engagement through effective strategiesCollaborate on global projects and innovate solutionsRequirements:Solid executive presence and communication skillsAbility to navigate customer organizational structuresExperience in relationship building with partners and executivesPassion for BMC's values and missionCommitted to driving impactful customer experiencesShape the future of IT service management and customer success at BMC Helix.#J-18808-Ljbffr

📌 Customer Adoption Engineer At Bmc Helix (Montreal)
🏢 BMC Helix
📍 Montreal