Adyen is on the lookout for a dynamic leader to head our Implementation Engineering team based in Toronto. This role involves guiding a talented group of professionals dedicated to providing sophisticated payment solutions for our extensive global clientele. As a Team Lead, you will play a pivotal role in shaping the team's direction and ensuring the successful delivery of projects that meet our clients' needs.

Key facts

Location: Toronto

Engagement: Full-time, office-first

Team: Professional Services

What you'll do

- Lead and mentor a team of implementation engineers, ensuring they deliver high-quality and efficient customer integrations that align with our standards.
- Act as the primary point of contact for any technical challenges that arise during project execution, providing solutions for complex design issues.
- Cultivate a cooperative environment within the team that emphasizes open communication, teamwork, and opportunities for professional development.
- Oversee the growth of the team while ensuring adherence to internal operational standards and best practices.
- Identify areas for improvement within existing processes and implement changes that enhance operational efficiency.
- Collaborate with various global departments to align team efforts with organizational objectives and key performance indicators.
- Monitor project timelines and deliverables, ensuring that all milestones are met in a timely manner.
- Engage with clients to understand their needs and provide tailored solutions that enhance their payment processing experience.




- Conduct regular performance reviews and provide constructive feedback to team members to foster their growth and development.
- Stay updated on industry trends and advancements in payment technologies to ensure the team remains at the forefront of innovation.
- Develop and maintain strong relationships with stakeholders across the organization to facilitate smooth project execution.
- Prepare and present reports on team performance and project outcomes to senior management.

Requirements

- At least 2 years of experience in a managerial role overseeing teams of implementation managers, technical consultants, or solution engineers, with a focus on goal setting and coaching.
- Proven experience managing integration projects in sectors such as finance, retail, professional services, or technology on a global scale.
- Demonstrated ability to drive operational improvements and establish effective new procedures within a team.
- Experience working in complex global organizations, with the ability to coordinate efforts across different time zones.
- Strong understanding of the technical and operational needs of global commerce clients and how to support them effectively.
- Excellent communication and interpersonal skills,



with the ability to engage and motivate team members.

Nice to have

- Familiarity with online payment integration processes and technologies.
- Experience with in-person payment solutions and systems.
- Knowledge of marketplace payment solutions and card issuing programs.
- Background in financial services technology and its applications in global commerce.
- Previous experience working in a fast-paced, dynamic environment that requires adaptability and quick decision-making.

Skills & tools

- Proficient in online payments integration techniques and methodologies.
- Knowledgeable in In-Person Payments (IPP) systems and their implementation.
- Familiar with marketplace payment solutions and the associated technical requirements.
- Experience with card issuing programs and their operational frameworks.
- Strong understanding of financial services technology and its role in supporting global clients.

Practical notes

- The annual base salary for this position ranges from $165,000 to $225,000, commensurate with experience and qualifications.
- Adyen operates as an office-first company, meaning that remote-only positions are not available.
- We strive to respond to all applications within a timeframe of 5 business days.
- The typical duration of the interview process is around 4 weeks, allowing for thorough evaluation and selection.
- Adyen is committed to being an equal opportunity employer, promoting diversity and inclusion within our workforce.

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📌 Team Lead - Implementation (Toronto)
🏢 Adyen
📍 Toronto