Enhance customer experience as the Customer Success Operations Manager at Okta. Your role will bridge corporate strategies and local execution to optimize customer journey and revenue retention.You'll be integral to the Customer Success leadership at Okta, refining management systems and ensuring rigorous operational standards. Collaborating closely with various teams, including Technical Account Management, you'll enable growth through effective execution of strategies in the Americas region.Key Responsibilities:Act as an operational guardrail with Global OperationsGovern the CX organization's operating cadenceLead Customer Success Management System optimizationFacilitate cross-functional alignment and handoffsMonitor every phase of the customer lifecycleRequirements:Over 7 years in customer success or revenue operationsSalesforce proficiency; experience with Gainsight beneficialExceptional analytical skills with complex dataStrong communicator and collaborator across functionsGrowth mindset for constant improvementJoin Okta to drive the success of our customers and develop strategic operations for a seamless experience.#J-18808-Ljbffr

📌 Okta Customer Success Operations Leader (Toronto)
🏢 Okta
📍 Toronto