Innovate at Ingram Micro as a Senior Product Manager for Contact Center Platforms. This hybrid position emphasizes leveraging AI to transform customer engagement.Join Ingram Micro in a vital Senior Product Manager role, focusing on the overhaul of their global contact center environment. By owning the NICE CXone platform, you will drive improvements in customer experience and operational performance. Your expertise will be instrumental in standardizing processes and implementing AI strategies that enhance service delivery.Key Responsibilities:Oversee NICE CXone for strategy, performance, and roadmapStandardize IVR flows and improve queue configurationsLead platform performance stabilization initiativesDesign and execute AI-centered customer experience modelsEstablish real-time KPIs for operational visibilityRequirements:Bachelor's Degree or equivalent experience8+ years in product management in contact center techProficiency with NICE CXone or similar platformsStrong focus on performance improvement strategiesExpertise in contact center operational metricsElevate Ingram Micro's customer interactions through cutting-edge AI solutions and operational excellence from their Mississauga office.#J-18808-Ljbffr

📌 Ai-Driven Product Manager, Contact Centers (Mississauga)
🏢 Ingram Micro
📍 Mississauga