Lead strategic customer operations delivery at 407 ETR as a Senior Director. Oversee service delivery, workforce optimization, and operational performance while ensuring customer satisfaction.This senior leadership role reports to the VP of Customer Operations and is crucial for guiding the day-to-day functions of service delivery across various channels. Key responsibilities include managing operational change, ensuring productivity, and enhancing quality and compliance. You will work closely with cross-functional teams to navigate risks and foster a high-performing setting.Key Responsibilities:Set multi-year operating direction in service deliveryOversee strategic workforce optimization strategiesMaintain key performance indicator frameworksIdentify risks through operational data analysisSupport digital and process improvement initiativesRequirements:Bachelor's degree; MBA preferred10+ years in leadership, at least 5 as DirectorExpertise in operational performance frameworksStrong financial acumen for budget managementBilingualism in English and French is an assetElevate the customer experience through strategic oversight and innovation in service delivery at 407 ETR.#J-18808-Ljbffr

📌 Senior Director Of Customer Operations At 407 Etr (Vaughan)
🏢 407 ETR Concession Company
📍 Vaughan