Become the Contact Center AI Platform Leader at Definity, where you will be pivotal in designing effective AI solutions. Empower contact center operations with your hands-on leadership and technical expertise.As a key player in the AI platform team, your vast experience (7+ years) with enterprise contact centers will allow you to guide technology strategies and solution standards. Engaging with both business and technology teams, you will enhance operational efficiency and customer satisfaction by integrating powerful AI applications.Key Responsibilities:Design comprehensive contact center solutionsImplement generative AI tools for improved automationDocument configurations for ongoing supportIdentify automation opportunities to enhance performanceOversee integration design for GenAI applicationsRequirements:Bachelor's or Master's degree in relevant field7+ years experience in contact center platformsExperience with agent context integrationProficiency in Java, Python, and Node.JsKnowledge of API security and standardsDrive innovation in contact centers by leveraging your technical leadership and experience with AI solutions to deliver impactful results.#J-18808-Ljbffr

📌 Contact Center Ai Platform Leader (Toronto)
🏢 Definity Financial
📍 Toronto