Title: Youth Support WorkerNumber of Positions: MultipleCompetition Number: C179Location: PhoenixCenter (Main Campus)Position Status: Casual– On CallReports to: AssistantManager– MentalHealth and Substance UseCompensation: (Grid 21)$29.76 - $31.64Job SummaryThe primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well‐being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.Client ServicesWelcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.E., introduce and explain services provided, facility tours, complete program orientation, etc.)Actively engage with and develop relationships with at‐risk youth and young adults 17-24 years of ageCoordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providersRespond to and assist with the provision of clients' immediate needs, including food, clothing, recreational opportunities, etc.Assist clients with the completion of instrumental daily activities, including household upkeep and community participationAs per pre‐established care plans, work collaboratively with other staff to assist youth in attaining short and long‐term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.Assist youth with accessing external community supports and accompany them if neededRespond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre‐established trauma‐informed practice.Maintain the cleanliness and safety of the residence, including laundry as neededManage youth case files,



including all relevant reporting and documentationAttend all training and meetings as directed by your managerComplete room searches and room cleans upon client discharging from programMonitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients' whereabouts, etc.Complete critical incident reports as per policyOther duties as requiredQualificationsGrade 12Certificate in Community Social Service or equivalentRecent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalentValid Class 5 driver's license with clean driver's abstractStandard First Aid with CPR‐C‐AED certificate preferredFood Safe certificate preferredSatisfactory completion of Nonviolent crisis intervention (NVCI)Food Safe Certification is requiredSkills & KnowledgeAbility to communicate effectively both verbally and in writing.Ability to deal effectively with others.Ability to teach.Physical ability to carry out the duties of the position.Ability to organize workCompetenciesApproach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self‐improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skillConsistently produces accurate, thorough,



high‐quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision‐MakingModels independent thinking and creativityDemonstrates effective problem‐solving skillsMakes explicit, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacyin dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others' viewsPersonal LeadershipModels the organization's core values of social justice, teamwork, social innovation, and strength‐based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance, and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external partnersSupports an environment of openness and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successClosing DetailsClosing DateInternal applications will be accepted until July 15th, 2026, 04:00 pm"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted. #J-18808-Ljbffr

📌 Youth Support Worker - (Casual) (Surrey)
🏢 Phoenix Society
📍 Surrey