Elevate public safety delivery as Chief Services Officer at Versaterm. Lead the transformation of customer support and service delivery in an AI-driven, SaaS environment.As an executive leader at Versaterm, you will shape the vision for service delivery and customer success. Your role involves integrating diverse delivery functions into a unified enterprise model while enhancing responsiveness and quality. Utilize AI technologies to improve customer interactions and ensure operational excellence.Key Responsibilities:- Define strategic direction for customer delivery and success- Transform delivery functions across multiple acquisitions- Oversee technical support for all client segments- Implement AI for intelligent customer support solutions- Drive continuous improvement through data analyticsRequirements:- Extensive experience in SaaS delivery and customer success- Proven ability to scale services across business units- Expertise in cloud-native service models- Robust stakeholder management skills at the executive level- Familiarity with public safety technology systemsLead Versaterm's commitment to outstanding service delivery and customer satisfaction in public safety.#J-18808-Ljbffr