Lead the charge as a Senior Manager of Contact Centers with Reliance, ensuring operational excellence and fostering a culture of continuous improvement. Drive innovation and enhance customer experience in a cooperative team environment.Reliance is seeking a Senior Manager for its Contact Centers to oversee daily operations and enhance service delivery. You will implement operational improvements and drive technology adoption, collaborating with cross-functional teams and ensuring continuous development of leaders.



This role offers a unique opportunity to influence customer satisfaction and operational effectiveness.Key Responsibilities:Oversee daily contact center operations and internal teamsImplement continuous improvement and innovation initiativesFoster leadership development through coaching and mentorshipManage relationships with vendors and key stakeholdersOwn customer escalations and operational outcomesRequirements:8–12+ years in contact center leadership rolesProven success in multisite and outsourced operationsStrong analytical and communication skillsProficiency with Microsoft Office applicationsFamiliarity with NiCE CCaaS and CRM systemsLeverage your expertise in managing complex operations and enhancing team effectiveness with Reliance, a leader in home services.#J-18808-Ljbffr

📌 Contact Center Senior Manager At Reliance (Toronto)
🏢 Reliance Home Comfort
📍 Toronto