Elevate customer service experiences as the Customer Service Centre Improvement Manager at Grainger. Lead continuous improvement initiatives in a hybrid work setting to enhance operational excellence.In this role, you will spearhead initiatives aimed at elevating customer experiences and driving operational efficiency for Grainger's Customer Service Centres. With over five years of experience in process improvement, your expertise will ensure effective project management enhancing both team member engagement and customer satisfaction.



You'll partner with leaders to implement best practices and streamline processes through cutting-edge solutions.Key Responsibilities:Lead continuous improvement initiatives in service deliveryCoach leaders on improvement methodologies and toolsFacilitate workshops for problem-solving and process improvementStandardize processes to enhance operational consistencyConduct field observations to validate improvementsRequirements:Bachelor's Degree or equivalent experience5+ years in process improvement or operationsStrong analytical and project management skillsExperience with Lean, Six Sigma, or Kaizen techniquesProficient in MS Office and relevant software toolsUtilize your skills in operational improvement and team leadership to enhance Grainger's customer service excellence.#J-18808-Ljbffr

📌 Customer Service Improvement Manager At Grainger (Edmonton)
🏢 W.W. Grainger
📍 Edmonton