Shape the future of customer experience at IntouchCX as the Director of Operations. Lead contact center excellence while driving performance and team motivation.IntouchCX seeks a Director of Operations to elevate our service standards. You will oversee critical functions within the contact center, from staffing and training to performance optimization. Your leadership will inspire trust and collaboration across teams, ensuring adherence to best practices and achieving client satisfaction.Key Responsibilities:Drive best practices across all operational areasPlan staffing, training, and development initiativesCreate action plans for growth and improvementEnsure goals are met concerning client service standardsBuild robust relationships and motivate teams effectivelyRequirements:Degree in Business or related field7-9 years in contact center leadership roles5 years in client relationship managementStrong communication skills across departmentsProven ability to meet business KPIs and implement changeLead the way in optimizing operations and delivering outstanding results at IntouchCX.#J-18808-Ljbffr

📌 Director Of Operations At Intouchcx (Winnipeg)
🏢 Intouchcx
📍 Winnipeg