Arc'teryx seeks a Service Desk Manager to elevate technology operations with a focus on team leadership and service excellence. This hybrid position demands a strategic approach to tech support.With over 5 years of experience in support technology, you will guide the Technology Operations department, ensuring optimal L1 and L2 service delivery. Engage with stakeholders and manage projects that enhance service offerings and address evolving needs, all while fostering a culture of collaboration and qualified growth.Key Responsibilities:Lead the Technology Service Delivery function for employeesMentor technical team leaders and staffDevelop strategic solutions based on system demandsMonitor performance metrics and service levelsManage the department's budget and procurement processesRequirements:5+ years in technology support, 3+ in leadership rolesCompetent in managing technology support across sitesProficient in PowerShell or similar scripting for workflow automationExperience with service desk management tools like ServiceNowAdept at managing budgets and tracking KPIsCultivate a high-performing service desk team and drive technology success at Arc'teryx.#J-18808-Ljbffr

📌 Service Desk Manager At Arc'Teryx (North Vancouver)
🏢 Arc'teryx Equipment
📍 North Vancouver