Lead client services for ALS in North Vancouver with a focus on exceptional customer support and engagement. This role emphasizes optimizing client experience and account growth across North America.As the Client Service Director at ALS, you will manage the key point of contact for client inquiries and concerns. You will develop strategies to enhance client retention and satisfaction while overseeing a team dedicated to delivering outstanding service. Additionally, your role will involve project management and collaboration with internal teams, ensuring effective communication and timely responses.Key Responsibilities:Develop strategies to enhance client engagementManage a team of Client Service ManagersOversee quote registry accuracy and compliancePresent management reports to regional directorsOrganize client appreciation events at tradeshowsRequirements:10 years of customer service experience requiredDegree in Geological or Chemical Sciences preferredStrong English communication skills requiredProven management experience in relevant fieldsAbility to handle escalations and time-critical issuesYou'll be pivotal in elevating ALS's client relationships and service excellence across North America.#J-18808-Ljbffr

📌 Client Service Director North America (Vancouver)
🏢 ALS
📍 Vancouver