Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review BoardsBuild and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path itemsEscalate business risks (timeline, scope, partnership health) early; partner with leadershipon risk response strategiesCoordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automationEnsure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert WorkflowsPartner with Organizational Change Management to design readiness plans and drive adoption momentum across teamsTranslate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholdersDevelop executive-level status updates, KPI dashboards, and milestone communicationsRequirements7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership managementMastery of gated delivery methodologies (stage-gate, Secure, or equivalent) with hands-on experience managing release gates and dependenciesDeep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environmentsStrong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translationPMP, Agile/Scrum,



or equivalent certification (essential for governance credibility in our environment)Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and alignedPrior exposure to ServiceNow, IBM Cloud products, or AIOps platforms (Nice-to-Haves)IT Service Management (ITIL) background or telecom transformation experience (Nice-to-Haves)Experience integrating organizational change management (OCM) in large-scale transformations (Nice-to-Haves)Track record with C-suite steering committees and high-visibility programs (Nice-to-Haves)Demonstrates expertise in leading enterprise-scale IT and telecom transformation programs, utilizing gated delivery methodologies and managing cross-functional teams. Proficient in risk management, stakeholder communication, and integrating organizational change management within complex environments.Highest-signal resume keywordsGated Delivery MethodologiesRAID Register ManagementPMP CertificationIT Service Management (ITIL)Organizational Change Management (OCM)ATS Optimization KeywordsHard SkillsEnterprise-Scale IT TransformationCritical Path TrackingKPI Dashboard DevelopmentTechnical Program CommunicationVendor/SI Partnership ManagementSoft SkillsSelf-Directed OperationBias For ActionCross-Functional Team AlignmentCertifications & QualificationsPMPAgile/Scrum CertificationIndustry KeywordsTelecom TransformationIT Service ManagementStage-Gate MethodologySAFe FrameworkExecutive-Level CommunicationTools & TechnologiesServiceNowIBM Cloud ProductsAIOps Platforms #J-18808-Ljbffr

📌 Senior Program Manager – Managed Services Transformation (Vancouver)
🏢 Jobtailor
📍 Vancouver