Step into the role of Senior Product Designer at Clio, specializing in Onboarding and Activation. Transform how current legal professionals engage with our products right from the start.As a key member of the Product Led Growth team, you will craft the onboarding process that is vital for customer success during their initial 120 days with Clio. Your focus will be on designing experiences that facilitate user engagement and retention, bridging the gap between product utilization and customer satisfaction. You will work closely with product management and engineering to deliver effective onboarding solutions.Key Responsibilities:Lead end-to-end design for customer onboarding journeysMap user experiences emphasizing firm-specific needsCreate in-app guidance tools and user-friendly interfacesAnalyze user engagement data to drive improvementsDevelop tools for onboarding specialists to enhance efficiencyRequirements:Minimum 5 years in product design within SaaSExperience designing customer journeys in B2B settingsProficient in user research and analysisFamiliar with design tools like FigmaExcellent communication and teamwork abilitiesDrive impactful onboarding experiences that empower legal professionals at Clio.#J-18808-Ljbffr

📌 Senior Designer For Clio Onboarding (Toronto)
🏢 Clio
📍 Toronto