Elevate customer experience as a CCaaS Solution Architect with Accenture Song. Lead transformative projects that deploy cutting-edge, AI-driven solutions to redefine contact center operations.In this strategic role, you will align technology with business objectives, delivering complex CCaaS transformations. You'll engage with executive stakeholders, create migration roadmaps, and lead design for omnichannel customer experiences. Ideal candidates will excel in architecture, stakeholder management, and Agile practices for high-impact implementations.Key Responsibilities:Lead CCaaS migration programs end-to-endDesign omnichannel customer experience solutionsBuild trusted relationships with senior stakeholdersDevelop scalable and resilient operational strategiesDrive Agile delivery and project executionRequirements:7+ years in cloud contact center architectureBachelor's in Computer Science or similarExperience with NICE CXone, Genesys, or similarExcellent English communication skillsProven delivery leadership in complex projectsUtilize your strategic advising and architecture skills to drive cutting-edge solutions at Accenture Song.#J-18808-Ljbffr

📌 Ccaas Solution Architect At Accenture (Montreal)
🏢 Accenture
📍 Montreal