Elevate airport operations with the Greater Toronto Airports Authority as the Director, Terminal Experience and Groundside Services. Lead a team and innovate for exceptional passenger experiences in a hybrid work environment.Reporting to the Executive Director, this role oversees 140+ professionals all focused on delivering seamless and customer-centric terminal services at Toronto Pearson. The Director will shape operational excellence, drive innovation, and enhance safety standards, aligning all activities with GTAA's strategic vision.



This is a unique prospect to impact the future of airport operations and redefine passenger journeys.Key Responsibilities:Set vision and lead annual operating plansEnsure operational reliability and passenger flowChampion customer experience through innovative programsDrive continuous improvement initiatives for all service touchpointsLead emergency preparedness and operational resilience planningRequirements:10+ years in airport or large-scale operationsProven track record in operational excellenceStrong leadership in multi-stakeholder environmentsBachelor's required; Master's preferredAbility to obtain Transportation Security ClearanceBring your visionary leadership and passion for innovation to transform the Toronto Pearson airport experience.#J-18808-Ljbffr

📌 Director Of Terminal Experience At Gtaa (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto