As Equinix's Customer Success Process Owner, utilize your skills to leverage data for optimizing customer processes. Your strategic approach will play a crucial role in driving customer satisfaction and retention.This role requires a seasoned skilled with 10+ years in Customer Success or Commercial Operations. You'll be responsible for designing scalable models that enhance customer engagement and advocacy. Your influence across departments will be vital for implementing effective,



user-centered processes while promoting continuous improvement.Key Responsibilities:Lead the design of global customer lifecycle process standardsCollaborate cross-functionally to enhance customer engagement effortsTranslate business needs into actionable process requirementsMeasure impact and refine processes based on success metricsIdentify opportunities for simplification and improvementRequirements:10+ years in a technology or subscription-based environmentExperience in managing lifecycle processes like onboarding and renewalsProven track record of leading process improvementsStrong understanding of customer health management and retentionAbility to drive change and align teams for effectivenessElevate customer experiences through your dedicated insights and process optimization skills at Equinix.#J-18808-Ljbffr

📌 Customer Success Process Owner At Equinix (Toronto)
🏢 Equinix
📍 Toronto