Join Affirm as a Product Management Lead specializing in Agent Support Tools for a remote-first team. Lead initiatives that enhance agent efficiency and elevate the customer experience.As an essential player-coach in this role, you will guide a team of product managers towards developing cutting-edge tools that streamline workflows and integrate AI solutions. You will navigate complex product landscapes, transforming challenges into strategic advantages for customer service agents while enhancing their capabilities.Key Responsibilities:Craft the strategic vision for agent support technologiesCoach and manage a team of PMs focused on agent experienceEngage in impactful projects while supporting team independenceEnhance AI and automation in customer supportCollaborate with operational leaders to gain insightsRequirements:Significant product management experience with teamsStrong strategic thinker with operational backgroundFamiliarity with AI applications in customer serviceExcellent clarity in communication and alignment skillsBachelor's degree or relevant experienceLeverage your product management acumen to redefine support at Affirm and improve agent tools.#J-18808-Ljbffr

📌 Product Management Lead – Agent Support Tools (Toronto)
🏢 Affirm
📍 Toronto