Join Citi as a Pega & AI Apps Support Manager, spearheading production support while ensuring system stability and continuity. Play a key role in managing teams, budgets, and stakeholder relationships.This managerial position requires senior-level experience alongside a thorough understanding of technical contributions affecting business operations. Lead a diverse team focused on incident management and improve operational efficiencies, while utilizing observability tools like Splunk and Grafana. Your expertise in Python or Java will aid in developing tools that enhance platform observability and minimize manual work.Key Responsibilities:Ensure stability for Pega and AI platformsOwn incident management and post-incident analysisEvaluate risk and security vulnerabilitiesGuide teams on application support best practicesInfluence senior leadership on technology strategiesRequirements:Minimum 10 years' experience in apps supportAdvanced people management skillsProven results in IT service improvementCapacity planning knowledge advantageousExceptional written and verbal communicationLeverage your management skills while enhancing Pega and AI services within Citi.#J-18808-Ljbffr

📌 Citi Pega & Ai Apps Support Manager (Mississauga)
🏢 Citi
📍 Mississauga