Project Leader – Customer Satisfaction A220 Airframe RoadmapDo you have solid experience in managing complex projects, excel at mobilizing multidisciplinary teams, and want to put your expertise to work on major technical solutions for A220 operators? This position is for you!Job DescriptionThe A220 commercial aircraft program is looking for a Project Leader – Customer Satisfaction A220 Airframe to join our airframe engineering team based in Mirabel (Quebec, Canada). Reporting directly to the Director of the unit, you will contribute to defining and executing the technical roadmap in order to resolve maturity issues and increase customer satisfaction.Your Work EnvironmentThe headquarters of the A220 commercial aircraft program is located in Mirabel, in the Greater Montreal area, where the vibrant city is just a stone's throw away. Renowned for its peaceful and protected environment, the region offers a high quality of life for both young and experienced professionals and families, perfectly balancing career opportunities and outdoor activities, making it a truly special place to live.Because We Take Care of YouFinancial benefits: Attractive salary, annual bonus, group insurance plan, pension plan, and share ownership plan.Work‐life balance: A hybrid work policy, on‐site cafeteria, and highly competitive holiday policy.Well‐being / health: Employee Assistance Program (EAP), discount program, public shuttle service between Laval (Montmorency metro station) and Mirabel, and carpooling application.Personal development: Numerous opportunities for growth and training (over 10,000 e‐training courses available in open access).Your Challenges (Responsibilities)Plan and steer: Define realistic and ambitious execution plans by securing stakeholder alignment and commitment on deliverables,



milestones, resources, and associated budgets.Unite through influence: Gather and mobilize the team's designers and engineers toward achieving objectives, without direct hierarchical authority.Deploy governance: Structure internal governance and participate in external bodies to lead projects according to four key pillars: corrosion roadmap, repairability roadmap, maintenance escalation, and interchangeability issues.Collaborate transversally: Develop a strong partnership with Customer Services and the Chief Engineer's team to clarify and materialize market expectations.Manage risks and performance: Proactively identify execution risks, develop contingency plans, and ensure rigorous monitoring of compliance with plans (time, cost, quality).Ensure strategic visibility: Present project progress and defend trade‐offs to internal stakeholders, up to the Airbus Canada Executive Committee.Dimensions and Impact of the PositionThe position holder will make a decisive contribution to achieving one of the three main A220 priorities identified by the CEO of Airbus Canada to achieve customer satisfaction, namely improving the maturity of structural components. The development budget allocated to improving the maturity of the aircraft structure is approximately $10 M CAD per year for the next three years.



The direction and decisions taken by the position holder will have a significant impact on customer satisfaction and the performance objectives of the A220 fleet.Preferred ProfileEducation: Degree in aerospace engineering or equivalent.Experience: Minimum of 15 years in engineering, including 3–5 years in airframe engineering.Large‐scale project management: Proven experience leading major multidisciplinary projects transversally (influential leadership).Business and strategy focus: Keen business and financial acumen combined with a strategic vision.Customer orientation and values: Customer‐oriented mindset, acting at all times with integrity, respect, and a strong sense of collaboration.Other InformationContract Type: PermanentExperience Level: ProfessionalJob Family: Programme & Project ManagementThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.CompanyAirbus Canada Limited PartnershipEEO & Data Use StatementBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected]. #J-18808-Ljbffr

📌 Chef De Projet - Satisfaction Client | Project Leader - Customer Satisfaction (Montreal)
🏢 Airbus Aircraft
📍 Montreal