Elevate client onboarding as the Associate Director of Client Success for RBC Capital Markets. Focus on relationship management and strategic improvements across teams.This full-time position is crucial for enhancing client satisfaction and retention. You will collaborate closely with the Director of Client Success and various functional partners while overseeing onboarding processes and ensuring compliance with service expectations. Your leadership will foster robust relationships with clients and internal teams alike.Key Responsibilities:Ensure end-to-end client satisfaction throughout onboardingGuide clients through the RBC onboarding journeyManage outreach for client documentation updatesServe as a primary contact for RBC business partnersChampion process improvements within the teamRequirements:Bachelor's degree with 7-10 years of relevant experienceIn-depth understanding of KYC/AML and complianceStrong strategic and decision-making skillsProven ability to lead and inspire a teamEffective communicator with diverse stakeholdersMake a significant impact on client experience at RBC Capital Markets while leading a high-performing team.#J-18808-Ljbffr

📌 Rbc Capital Markets Client Success Director (Toronto)
🏢 RBC
📍 Toronto