Permanent | Responsive ContractLocation: WinchesterCompany: WPS (Wates Property Services)Contract Manager – Responsive MaintenanceWe are looking for an experienced Contract Manager to lead a South Responsive Maintenance contract based out of Winchester. This is a high‐profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. You will lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.Key ResponsibilitiesOperate and lead the contract to meet performance, delivery, quality, and margin targetsManage all aspects of service delivery, ensuring works are completed on time, to cost, and to qualityOwn the financial performance of the contract – turnover, margin & profitabilityLead, motivate and continuously develop a high‐performing, multi‐disciplinary teamEnsure full compliance with Health & Safety, SHEQ, and contractual obligationsDrive customer satisfaction and manage complaints swiftly and effectivelyDeliver KPI performance and produce clear weekly and monthly performance reportsBuild strong collaborative relationships with clients, commercial teams, and internal stakeholdersIdentify and support opportunities for contract growth and recent businessLead inductions, 1‐2‐1s, PDRs, toolbox talks and team briefingsFinancial & People ResponsibilityFull responsibility for operating and capital budgets. Deliver the contract in line with (or better than) tender assumptions.Leadership OfSupervisorsMulti‐Skilled EngineersSupply Chain PartnersSchedulers / PlannersAdministratorsWhat We're Looking ForKnowledge & ExperienceStrong understanding of housing maintenance & social housingProven commercial and financial acumenExperience managing responsive maintenance contractsKnowledge of KPI management and SOR codesExperience mobilising and managing contractsQualificationsHNC (or equivalent)



in Construction or related disciplineMinimum 3 years' experience leading a successful unit/contractSMSTS or IOSH qualificationSkillsStrong leadership and people management capabilityExcellent communication (written & verbal)Commercial awareness and problem‐solving mindsetAbility to manage multiple projects effectivelyCustomer‐first approach with a passion for continuous improvementConfident using Microsoft Office (Excel, Word, Outlook, PowerPoint)BehavioursLeads by example and inspires othersResilient, energetic and proactiveHighly organised with excellent time managementAssertive, confident and collaborativeWhy Join WPS?Work for a respected, industry‐leading contractorBe trusted to run a flagship contractDevelop your career within a supportive, high‐performing environmentMake a real impact in social housing and local communitiesReady to step up and make your mark? Apply today and become part of a business that values leadership, accountability, and excellence.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‐employment checks.Our CommitmentsWPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at #J-18808-Ljbffr

📌 Contract Manager (North Dundas)
🏢 WPS
📍 North Dundas