General Manager Role Overview & Success ProfileAs Harmony Jewellers continues to grow, we are formalizing the role of General Manager to strengthen leadership, improve operational clarity, and support long‐term business success.This document outlines:The scope and expectations of the General Manager roleLeadership structure within the companyDecision‐making authorityWhat success looks like in this positionThis role will be open to both internal and external candidates.Position: General ManagerRole OverviewThe General Manager is responsible for the overall leadership, performance, and execution of Harmony Jewellers across both locations. This role ensures alignment with our vision, mission, and values while driving sales growth, operational excellence, team development, and brand reputation.The General Manager works closely with the President and Director of Operations to execute the company's strategy, deliver exceptional client experiences, and achieve business objectives.Key ResponsibilitiesLeadership & CultureUphold and enforce all policies outlined in the Harmony Jewellers People GuideFoster a positive, professional, and values‐driven workplace cultureClearly communicate expectations and ensure accountability across the teamLead, mentor, and support department leadersHelp build, lead, and execute business plans annually, with continued updates throughout the year.Oversee daily operations across all departmentsEnsure consistency, efficiency, and accountability in all processesReview and analyze monthly sales and financial reportsMonitor profit margins and overall performanceOversee payroll approvals, deposits, and accounts payableSupport cost control and expense managementEnsure security and loss prevention standards are upheldOperations & Financial OversightHelp build, lead, and execute business plans annually, with continued updates throughout the year.Oversee daily operations across all departmentsEnsure consistency, efficiency, and accountability in all processesReview and analyze monthly sales and financial reportsMonitor profit margins and overall performanceOversee payroll approvals, deposits,



and accounts payableSupport cost control and expense managementEnsure security and loss prevention standards are upheldBuying & InventoryOversee buying strategies across departmentsCollaborate with the President on estate jewellery buying and pricingOversee inventory processes and year‐end reportingPeople Management & Human ResourcesOversee hiring, onboarding, and termination processesSupport the development of job descriptions and contractsConduct performance reviews for team leadsWork with HR on employee relations and conflict resolutionStrategic Planning & CommunicationEstablish and monitor KPIs across departmentsLead management and marketing meetingsConduct weekly priority meetings with leadersIdentify challenges and implement solutionsSupport long‐term business planningCommunity & NetworkingRepresent Harmony Jewellers in the communityLeadership StructureIf the position is acquired internally, roles will be shifted to accommodate the change in leadership.General Manager Success ProfileCore CompetenciesLeads with clarity, accountability, and strong team managementDrives sales through coaching, performance management, and KPIsEnsures operational excellence through organization and process improvementDemonstrates strong financial awareness and business decision‐makingCommunicates effectively to maintain alignment across team and leadershipDelivers a high‐level client experience and builds lasting relationshipsTakes ownership, solves problems proactively, and follows throughMakes confident decisions while balancing strategy and executionDemonstrates professionalism, emotional intelligence, and resilienceMaintains high standards and a results‐driven mindsetOwnership mentalityDecisive and confidentEmotionally intelligentHigh standardsAdaptableExperienceRequiredLeadership experience in retail or sales‐driven environmentsProven ability to manage teams and hit targetsPreferredStrong knowledge of luxury jewellery, gemstones,



and jewellery repairs.Sales training and development experienceAvoids accountability or difficult conversationsLacks organization or follow‐throughFocuses on tasks instead of resultsStruggles to balance leadership and executionLack of communication with the Director of Operations and the President.What Will Not WorkAvoids accountability or difficult conversationsLacks organization or follow‐throughFocuses on tasks instead of resultsStruggles to balance leadership and executionLack of communication with the Director of Operations and the President.What This Means for Our TeamThis role is being introduced to:Strengthen leadership across both locationsImprove clarity, accountability, and performanceSupport team growth and developmentPosition Harmony Jewellers for long‐term successThe role will be posted internally and externallyA structured interview process will followFurther details on how to apply will be shared with the teamNext StepsDecision‐Making Framework1. Independent Authority (General Manager)The GM is responsible for and empowered to manage:Day‐to‐day operationsStaff scheduling and leadership on the floorSales execution and coachingCustomer service resolutionImplementation of systems and processesExecution of approved marketing initiatives2. Shared Decisions (GM + Director of Operations)The following require alignment before action:Hiring and terminationsCompensation adjustmentsSales targets and incentive programsMarketing strategy and campaign directionChanges to systems, processes, or tools3. Approval Required (Ownership)The following require approval from the President and/or Director of Operations:Major financial decisions or unplanned expensesSignificant buying decisions or recent vendorsOrganizational structure changesStrategic initiatives or business changesPublic relations or brand‐sensitive matters4. President OversightThe President retains final authority over:Financial performance and profitabilityHigh‐level buying decisionsLong‐term business direction5. Director of Operations RoleThe Director of Operations:Ensures accountability, systems, and team performancePartners closely with the GM on leadership and decision‐making #J-18808-Ljbffr

📌 General Manager (Grimsby)
🏢 Harmony Jewellers
📍 Grimsby