Elevate homeowner care with Excellent Gulf as the Director of Customer Experience in Toronto. Focus on enhancing customer satisfaction across low-rise residential communities.
This senior role requires a leader to inspire the Customer Care team and ensure a best-in-class journey for homeowners from purchase to post-occupancy. As part of Great Gulf’s integrated development platform, you will align construction delivery with customer satisfaction goals. A commitment to quality and service excellence is paramount for success in this role.
Key Responsibilities:
• Lead and mentor the Customer Care team
• Establish performance expectations and service standards
• Manage end-to-end homeowner journey
• Oversee warranty compliance and deficiency management
• Collaborate cross-functionally with construction and sales teams
Requirements:
• 10+ years in customer care or warranty management
• 5+ years in a leadership role
• Experience with low-rise residential products
• Strong knowledge of TARION processes
• Ability to travel to project sites
Drive quality and ensure exceptional homeowner experiences at Great Gulf in Toronto.
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📌 Director of Customer Experience at Great Gulf (Toronto)
🏢 Great Gulf Group
📍 Toronto