Salary Range: $135,000.00 To $155,000.00 AnnuallyTeam: OperationsReports To: Vice President, OperationsLocation: Okanagan (Travel Required)Employment Type: Permanent Full-TimeAbout 123DentistAt 123Dentist, we're Canada's largest majority dentist-owned network of dental practices, with more than 425 locations nationwide and over 5,000 team members. We provide dental practices with comprehensive non-clinical support including finance, HR, marketing, procurement, and operational expertise—so dentists can focus on what they do best: delivering exceptional patient care.As we continue to grow across Canada, we are focused on building high-performing operations that drive consistency, profitability, and an exceptional experience for both patients and clinic teams.About the RoleAs Director of Operations, you will be responsible for leading the performance of a network of dental clinics across the Okanagan area. This is a hands‐on, field‐based leadership role where you will own performance across business, financial, operational, and patient experience outcomes. You will lead and develop managers, ensuring execution of the operating plan while driving accountability, consistency, and continuous improvement across clinics.You will partner closely with the Vice President of Operations, Finance, HR, and Clinical teams to translate strategy into execution at the clinic level.This role is ideal for a leader who thrives in fast‐paced, multi‐site environments and enjoys being close to the field, solving problems, and directly influencing performance outcomes.What You'll DoOwn performance across profitability, cash flow, operational efficiency, and patient satisfactionLead, coach, and develop managers to execute operational plans and achieve performance targetsMaintain strong on‐site visibility across clinics within the regionPartner with Finance to build, manage, and execute budgets and financial plansMonitor and drive key performance metrics across clinics,



ensuring accountability to operational and business KPIsWork closely with Clinical Quality Assurance to ensure compliance and clinical standards are metCollaborate with Business Intelligence teams to track performance trends and translate data into actionDrive performance management processes, ensuring issues are addressed proactively and effectivelySupport talent development, retention, and recruitment efforts in partnership with HR and Talent AcquisitionLead operational communication between clinic teams, managing partners, dentists, and corporate leadershipIdentify operational gaps and implement solutions to improve efficiency, profitability, and patient experienceEnsure consistent execution of company policies, SOPs, and operational standards across the regionSupport HR-related matters in alignment with company policies and cultureAct as the key liaison between field operations and executive leadershipWhat You Bring8+ years of progressive operations experience in a multi‐site environment3+ years in a senior leadership or director‐level roleExperience managing multi‐unit operations (healthcare, dental, retail, franchise, or similar environment preferred)Strong financial acumen with experience managing budgets and driving operational performanceProven ability to lead and develop high‐performing field leadership teamsStrong analytical, problem‐solving, and decision‐making skillsExcellent communication and relationship management abilitiesAbility to thrive in a fast‐paced, changing, and growth‐oriented environmentStrong sense of ownership, accountability, and operational disciplineWillingness to travel regularly across the assigned regionWhy Join 123Dentist?Take ownership of a large operations portfolio with direct impact on performanceWork closely with executive leadership on strategic and operational executionJoin a team-oriented, fast‐growing organization with strong national support functionsOpportunity to lead and develop high‐performing teamsBe part of a mission‐driven organization focused on improving access to quality dental care across Canada #J-18808-Ljbffr

📌 Director Of Operations - Okanagan (Burnaby)
🏢 123Dentist
📍 Burnaby