Become a Senior Product Designer at Clio, specializing in Customer Onboarding and Activation. Lead the design efforts that ensure law firms successfully integrate Clio into their practices, available in a hybrid work mode across Canada and the US.Your role is crucial in guiding current customers through their first 120 days, creating meaningful onboarding experiences that prevent churn. By designing tailored activation paths and in-product guidance, you will help users maximize their investments in Clio's offerings. This position includes collaborating with cross-functional teams to ensure a coherent onboarding experience across various products.Key Responsibilities:Design onboarding experiences that drive user successMap customer journeys,



identifying key touchpointsPrototype and test in-product guidance toolsWork with Product teams to define activation metricsDevelop internal tools for onboarding specialistsRequirements:5+ years of SaaS product design experienceExperience in B2B onboarding and retention designFamiliarity with user research and data-driven designStrong communication and collaboration abilitiesProficiency with design software like FigmaEnhance customer journeys at Clio by implementing effective onboarding solutions that foster long-term success.#J-18808-Ljbffr

📌 Senior Product Designer - Customer Onboarding (Calgary)
🏢 Clio
📍 Calgary