Senior Information Security Analyst - ServiceNow (Toronto - Hybrid)The RoleThe Senior Information Security Analyst (ServiceNow) is responsible for developing, implementing, and supporting technology processes and change control that help protect the organization. This role provides subject‐matter expertise in ITSM with a focus on Change Management and delivery (Release Management), risk assessment and identification of control gaps to mitigate risk.The successful candidate contributes to projects of moderate to high complexity and delivers reporting, analysis, and assessments that support functional, business line, and enterprise-level objectives. A key focus of the role is supporting and enhancing ServiceNow capabilities across multiple pillars, including day‐to‐day operational activities, process improvements, and product delivery.Key ResponsibilitiesProvide expert consultation and advice to business and technology partners on technology controls, information security programs, policies, standards, and security incidents within the specialized area of responsibilityConduct project-level consulting on risk assessments, control design, control effectiveness, vulnerability assessments, and other relevant security mattersLead or contribute to risk and control design assessments across an application portfolio, documenting the business and enterprise impact of control gaps, including mitigation strategies and remediation plansSupport the definition, development, and oversight of enterprise security management strategies and frameworksHelp ensure that appropriate technology, governance, and processes are in place to monitor, detect, prevent, and respond to current and emerging security threatsCollaborate proactively with stakeholders, service owners, and platform owners to integrate security requirements into enterprise architecture and address identified control gapsProvide consultation on regulatory compliance requirements, related reporting, and inquiriesParticipate in security incident response activities relevant to the business or enterprise and represent the function's position to stakeholders as neededAdhere to internal policies, procedures, technology control standards, and applicable regulatory guidelinesContribute to the review of internal processes and identify opportunities to improve efficiency,



effectiveness, and control outcomesSupport and advise on enterprise frameworks and methodologies related to technology controls and information security activitiesPromote a strong risk management culture by influencing behaviors that reduce risk across the enterpriseRemain informed on emerging issues, industry trends, and regulatory changes, and assess their potential impact on the BankDefine, develop, implement, and manage standards, policies, procedures, and solutions that mitigate risk while maximizing security, service availability, and operational efficiencyBuild and maintain effective relationships across technology, business, and control functions to ensure alignment with enterprise and regulatory requirementsIdentify key issues, elevate them appropriately, and support remediation and risk treatment activities where requiredContribute to business‐specific, cross‐functional, and enterprise initiatives as a subject matter expert, providing risk guidance and supporting complex reporting, analysis, and assessmentsServiceNow FocusPerform extensive work within ServiceNow across multiple pillars and modulesSupport business‐as‐usual activities, including review and processing within Change Management, Incident Management, and Problem ManagementContribute to ServiceNow process and module improvement initiativesSupport ServiceNow product development and delivery activitiesLeverage knowledge of modules such as Change, Incident, Problem, TDAR, CMDB, and related reporting capabilities to support risk management, governance, and operational objectivesTeam and Leadership ExpectationsContinuously enhance knowledge and expertise in information security, risk, and ServiceNow capabilitiesKeep current on emerging trends, developments, and analytical tools relevant to the rolePrioritize and manage workload effectively to deliver quality results within assigned timelinesSupport a positive work environment that promotes service,



innovation, teamwork, and timely communication of issues and opportunitiesIdentify and recommend opportunities to improve productivity, effectiveness, and operational efficiencyEstablish effective relationships across business and technology teams, program managers, and project managersParticipate in knowledge sharing and knowledge transfer within the team and broader business unitAct as a key resource and subject matter expert in at least one technology niche, field, or line of businessQualificationsUniversity degree or equivalent relevant experience5-7 years of relevant experience in information security, technology controls, risk management, or a related fieldSound knowledge and practical experience working with ServiceNow modules, including Change, Incident, Problem, TDAR, and CMDBExperience generating reports and analysis within ServiceNowSound to advanced knowledge of organizational processes, technology controls, security, and risk issuesExperience contributing to projects of moderate to high complexityWhy Join CapcoDeliver high‐impact technology solutions for Tier 1 financial institutionsWork in a cooperative, flat, and consulting cultureAccess continuous learning, training, and industry certificationsBe part of a team shaping the future of digital financial servicesHelp shape the future of digital transformation across FS & EnergyBenefitsComprehensive Benefits Coverage – 100% company‐paid health, life, and disability insurance effective from Day 1 of employmentRetirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of employer matching contributionsVirtual Health Care – Company‐paid program for employees and their dependents/partnersEmployee & Family Assistance Program (EFAP) – Support services for employees and their dependents/partnersParental Leave Top‐Up – Enhanced parental leave benefits from Day 1Wellness Support – Fitness reimbursement to promote well‐beingBusiness Coach from Day 1 – Personalized coaching to support career growthPay TransparencyThe salary range for this position is listed below. Additionally, this position may also be eligible to receive an annual discretionary/variable bonus payment.$118,000 — $152,000 CAD #J-18808-Ljbffr

📌 Senior Information Security Analyst - Servicenow (Toronto - Hybrid) (Montreal)
🏢 CAPCO
📍 Montreal