Join Docebo as a Strategic Customer Success Manager, where leadership meets innovation in a hybrid setup. Focus on optimizing client satisfaction and account growth through strategic vision.In this influential role, you will build and lead a committed Customer Success team at Docebo, shaping their approach toward B2B customer relationship management. Your mission will involve creating a customer-centric strategy that aligns with corporate objectives and maximizes engagement and retention. Collaborate across teams for a cohesive customer experience.Key Responsibilities:Mentor a skilled Customer Success team to achieve goalsDevelop customer-focused strategies to enhance retentionWork in tandem with Sales, Marketing, and Product teamsEstablish robust relationships with key accountsLeverage advanced tools for operational efficiencyRequirements:3-5+ years in customer success leadershipExcellent communication skills in hybrid contextsResilient ability to manage client scenariosIn-depth business knowledge and customer empathyExperience with HR tech or LMS is a plusLead the way in redefining customer success at Docebo and make a significant impact.#J-18808-Ljbffr

📌 Strategic Customer Success Manager Role (Toronto)
🏢 Docebo
📍 Toronto