Join Sun Pharmaceuticals as a Senior Manager in Customer Service, guiding a talented team and enhancing the customer journey in a hybrid work setting based in Mississauga.This role will empower you to develop a team of Customer Service Representatives while maintaining the highest standards of service across commercial operations. You will liaise with various departments, ensuring flawless order management and compliance in a highly regulated industry. Your analytical skills will drive the identification of risks and opportunities for continuous enhancement.Key Responsibilities:Lead and nurture a customer service team of fiveDevelop service level agreements and key performance indicatorsAddress customer inquiries and resolve service issuesEnsure adherence to Good Distribution Practices (GDP)Work closely with stakeholders to support strategic initiativesRequirements:Bachelor's degree in a relevant field7+ years of customer operations experience in pharmaceuticals5+ years leading customer service teamsHands-on experience with ERP systems (e.G., SAP)Strong strategic and operational skillsShape the future of customer service at Sun Pharmaceuticals and ensure excellence in every interaction.#J-18808-Ljbffr

📌 Lead Customer Service Excellence At Sun Pharmaceuticals (Mississauga)
🏢 SUN PHARMA
📍 Mississauga