IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS)Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote)ResponsibilitiesSupport SAP SD/CS business processes through incident resolution, service requests, and system enhancementsAnalyze business requirements and design SAP solutions aligned with operational needsLead or support SAP implementation projects, upgrades, and change requestsPerform root cause analysis and resolve complex Level 3 support issuesCollaborate with Solution Architects and cross‐functional IT teams to deliver scalable solutionsParticipate in business process design, testing, data migration, and user acceptance testingSupport regression testing and system validation activitiesEnsure compliance with governance, risk, compliance (GRC), validation, and regulatory requirementsTrain business users and provide post‐go‐live support during hyper‐care activitiesIdentify opportunities to improve business processes through SAP best practices and new technologiesContribute to documentation, process improvements, and continuous optimization initiativesQualifications / RequirementsBachelor's or Master's degree in Information Technology, Computer Science, Business, or related fieldExperience supporting SAP SD and Customer Service (CS)



modulesExperience participating in full SAP implementation lifecycles and enhancement projectsKnowledge of Agile and Waterfall project methodologiesStrong understanding of SAP ERP, S/4HANA concepts, and business process designExperience with system testing, data migration, and solution validationStrong analytical, troubleshooting, and problem‐solving skillsExcellent communication and stakeholder management abilitiesExperience with Jira, SharePoint, Solution Manager, and Microsoft Office preferredSAP certification, ITIL certification, Agile certification, or medical device industry experience is a plusA minimum of 200 Mb/sec download and 10 Mb/sec upload internet connectivity is required for remote/hybrid workBenefitsExciting and challenging work environmentCollaborative culture and continuous self‐improvement opportunitiesFlexible hybrid work modelInclusive workplace that values diversityRich advantages plan including wellness, paramedical services, and competitive compensation with a variable component and employer pension matchMentorship program and career development plansPay range: $91,200 – $114,000 per year, plus bonus eligibilityEqual Opportunity EmploymentSonova is an equal opportunity employer and guarantees equal treatment in employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected status. #J-18808-Ljbffr

📌 Senior Business Systems Engineer - Sap Sd/Cs (Kitchener)
🏢 Sonova Group
📍 Kitchener