Innovate customer engagement at Questrade Financial Group as the Director of Customer Engagement Platforms. This role, based in a hybrid work workplace, emphasizes the modernization of engagement systems through AI-driven strategies.As the Director, you will facilitate the strategic transition from outdated systems to a composable platform architecture that aligns with business growth. Your leadership will enhance operational efficiency while leveraging agile methodologies across engineering teams. Actively manage vendor relationships to ensure optimal platform costs and stability.Key Responsibilities:Execute a modernization strategy for engagement platformsManage end-to-end technology lifecycle for CRM and CIAMAdvocate for Agile practices in project deliveryOversee vendor management and operational costsCollaborate with key stakeholders across departmentsRequirements:Bachelor's in IT, Engineering, or similar fieldMinimum 8 years of progressive technology experienceExtensive experience in customer engagement techHands-on experience with cloud-native architecturesExpertise in leading diverse engineering teamsDrive change and enhance customer experiences at Questrade by redefining engagement platforms.#J-18808-Ljbffr

📌 Customer Engagement Platforms Director Needed (Ottawa)
🏢 Community Trust
📍 Ottawa