Job Summary

Harbour Air is seeking a Dock Operations Crew / Customer Service Agent. In this role, you will perform both Dock Operations Crew and Customer Service Agent responsibilities, coordinating aircraft parking, loading, grooming, and customer service duties on the docks.

Work Hours

Shifts will vary based on operational needs. Shifts may include weekends.

Location

5764 Wharf Avenue #3, Sechelt BC

Term

Casual

Department

Ground Operations

Compensation and Benefits

Competitive wage, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, uniform, staff events and much more.

Responsibilities

- Loading aircraft and communicating load distribution with flight crew
- Help maintain a strong culture of safety through robust communication with team members and in practice
- Grooming interior and exterior of all aircraft
- Aircraft parking, moving and organization
- Docking and releasing aircraft in calm and adverse weather conditions
- Strong work ethic with a focus on customer service
- Greet guests and respond to inquiries
- Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services
- Passenger check‑in (including baggage handling) and processing a variety of accepted payments
- Perform flight closure duties,



aircraft weight and balance checks, pre‑boarding of guests, and general boarding of flights (including public announcements)
- Other general counter duties as required

Qualifications

- Able to commit to summer employment
- Marine, boating, or aviation experience is a plus
- Superior customer service skills – willing to take service to a higher level
- Positive attitude and ability to work well within a team
- Strong communication skills
- Ability to work in all weather conditions
- Ability to lift heavy baggage (50 lb)
- High level of awareness in an active environment
- Team oriented
- Ability to multi‑task and prioritize assignments in a fast‑paced environment
- Demonstrated computer knowledge and experience working in a Windows‑based platform
- Ability to lift heavy baggage 23 kg (50 lb)
- Ability to work flexible schedules including evenings, weekends, and holidays
- Fluency in multiple languages is an asset

Equal Opportunity Statement

Harbour Air is an equal opportunity employer. We are committed to diversity and inclusion and give all candidates a fair chance. We also provide accommodations during the hiring process for applicants with disabilities. If you require an accommodation, please contact us at

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📌 Customer Service Agent & Dock Operations Crew (Sechelt)
🏢 Harbour Air
📍 Sechelt