Elevate your customer service skills with Procare Solutions as a Customer Support Specialist based in Denver, CO. This hybrid role focuses on providing exceptional software support to end-users.Procare Solutions empowers early childhood educators through innovative management software. As a Customer Support Specialist, you will engage with customers, providing expert solutions to inquiries while ensuring a positive experience. This role involves utilizing Salesforce Service Cloud and responding effectively to user questions.Key Responsibilities:Deliver excellent remote customer support via telephoneMaintain professionalism and empathy in all interactionsProcess information in response to customer inquiriesIdentify customer needs and provide productive resolutionsEscalate critical issues to Tier 2 support when necessaryRequirements:Associate degree or equivalent experience requiredMinimum of 1 year in customer serviceStrong technical communication skills for non-technical usersProficiency in Windows 10 and Microsoft OfficeExperience with software support and troubleshooting preferredBring your technical skills, problem-solving ability, and dedication to customer satisfaction to Procare Solutions.#J-18808-Ljbffr

📌 Customer Support Specialist At Procare Solutions (Hastings County)
🏢 Procare Solutions
📍 Hastings County