Job Title

Youth Ski and Ride School Supervisor

Job Status

Seasonal

Compensation and Benefits

- Compensation: Proposed hiring rate of $2,222.46 to $2,330.77+ biweekly amount; actual pay will be adjusted based on experience.
- Benefits: Seasonal position eligible for season pass for employees/dependents and privileges at several other resorts; includes discount programs (food & beverage, retail/rental, tickets, etc.).

Job Summary

This position will primarily work with our youth group lessons. Full‑time seasonal position. Ski and Ride School Supervisors are career‑and‑goal‑oriented individuals with the ability to supervise all aspects of Ski & Ride School Operations. Responsibilities include engaging high levels of customer satisfaction, employee engagement and financial results, using available technology, business & communication systems, supervising daily and seasonal staffing needs, training employees, forward planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints; resolving problems; scheduling, implementing orientation and exit procedures of employees; leveraging our programming, resources and people to positively affect our revenue and labor performance. Current level 2 PSIA/AASI (or equivalent) certification with 3 years industry experience is required.

Essential Duties and Responsibilities

- Add value to the leadership team, the school and resort by being enthusiastically engaged from start to finish.
- Supervise daily and seasonal staffing needs to maintain targeted class averages and engage employee and guest experiences.
- Monitor classes, look at teaching & technical content, lesson pace and guest service delivery.
- Maintain a high level of accessibility, profile, and visibility with employees.
- Monitor splits, class averages, and return business for quality and budgetary controls.
- Receive feedback and recommendations from guests.
- Provide support to instructors and guest service agents in situations where guest concerns escalated.
- Handle all inquiries and complaints in a professional and competent manner; when necessary, determine appropriate compensation to create a win‑win solution for Copper Mountain and the guest.
- Implement initiatives, content, and programs for new‑hire training; certification training; returning staff training; company training programs.
- Train for self‑improvement, leadership skills toward management, and career development.
- Own the Zone: Facilitate maintenance and upkeep of signage, grooming, and animation in ski and ride school meeting areas; monitor grooming and uniform standards of instructors.
- Any special duties assigned by Ski and Ride School Managers.
- Safely operate a snowmobile.
- Understand and operate our resort software, RTP.
- Supervise and administrate FLAX GPS operations.
- Proficient knowledge of Microsoft Office (Outlook, Excel, and Word) is required.

Risk Management

- Implement safety SOPs and always view the work environment to ensure the safety and well‑being of our staff and guests are primary focus.
- Report accident or incident in a timely manner following procedures and supplying proper documentation; provide training and guidance for instructors to reduce guest/instructor incidents.
- Assess facilities, procedures,



and environmental factors which promote the comfort and safety level of SRS participants and all guests.
- Cooperate with Ski Patrol for accident reporting, sweep, and mountain emergencies.

Coordinate the Timely Processing and Administration Of

- Assigning general duties, pieces, or request work based on guest programming and business volumes.
- Incident and accident reports.
- Workers’ Compensation claims.
- Daily check‑out for payroll.
- Mid‑season and End‑of‑season reviews.
- Response to Guest communications.
- Scheduling full‑ and part‑time employees for daily staffing.
- Employee‑of‑the‑Month recommendations.
- Record locker assignments and combinations.
- End‑of‑season instructor information.
- Employee documentation such as appraisals and written warnings.

Performance Objectives

- Develop a rapport with instructors quickly, establishing a connection almost immediately.
- Making each instructor feel special and unique builds confidence with their students, allowing them to teach a lesson that is safe, fun, and instructional.
- Develop a rapport with fellow supervisors quickly, establishing a connection almost immediately.
- Develop a rapport with guests quickly, establishing a connection almost immediately; making each guest feel special and unique builds confidence and allows lessons to provide safety, fun, and learning.
- Engage staff 100% of the time while focusing on individual and unique employee needs; go above and beyond expectations to have a positive impact.
- Identify different motivations among staff and demonstrate coaching styles to reflect them.
- Understand beginner ski or ride progressions for different age levels; train and demonstrate to instructors/classes; identify ability level in students and split them into groups by ability level when needed.
- Maintain a serious focus on safety and whereabouts of all instructors & guests; train instructors on safety as part of the mountain experience.
- Model the values, philosophy, and mission statement of Copper Mountain Resort; strive to create the best memories for guests again and again.
- Act as a real team member, cooperating with all employees, including fellow SRS instructors, supervisors, and employees from other departments.
- Respond quickly and effectively to a wide variety of situations including possible emergencies while maintaining composure and keeping students and fellow employees calm; manage personal stress levels and balance work and personal life.

Other Duties As Assigned

- This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR‑Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
- Functions as an ambassador of Copper Mountain,



modeling and sharing the Copper “culture” with our guests and employees. Upholds the most skilled image. Continually strives to exceed our guests’ expectations and create memories for guests and staff.
- All Leadership team members are expected to participate in the company's Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and employee dinners/events.

Supervisory Responsibilities

- 300 Ski and Ride School Instructors.

Personal Attributes

- Responds, acts, and executes quickly on daily tasks and ongoing projects.
- Role model to Ski & Ride School professionals.
- Career and goal oriented.
- Team player, able to work productively in a team environment.
- Honest and has the highest integrity.
- Can handle and supervise confidential information.
- Excellent communication skills; comfortable addressing large groups of people.
- Always has the guest’s best interest in mind.
- Professional appearance; adheres to grooming guidelines and can discuss lack thereof with other employees.
- Follows established policies and procedures; supportive of Core Values (Employee Experience, Guest Loyalty, & Financial Strength); sets example for others and is above reproach; comfortable challenging established policies once established.
- Organized in tasks and sees projects through to completion.
- Has good follow‑through and makes it a habit of getting back to people on issues.
- Can handle fast‑paced, potentially high‑pressure environment.
- Flexible with hours and days of work; can work any hours of the day, any days of the week, including holidays & weekends.
- Works well with little supervision (self‑motivated).
- Team player, able to work productively in a team environment.
- Able to separate business and personal life (professional boundaries).

Basic Requirements

- Must be able to lift 50 lbs.
- Must be able to read Copper Mountain literature & forms.
- Must have fine motor skills.
- Must be able to ski to all locations on the mountain.
- Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will comply with standards under the Fair Credit Reporting Act.
- Current Level 2 PSIA/AASI (or equivalent) Certification and 3 years industry experience is required. Level 3 PSIA/AASI Certification preferred.
- Must be at least 18 years old.
- Position may require use of a mountain radio/walkie‑talkies for communication.

Preferred Experience and Special Skills

- High School or equivalent.
- Preferred candidates will have supervisory experience and at least three years of experience in the snow sports industry.
- Current Level 2 PSIA/AASI (or equivalent) Certification and 3 years industry experience is required; Level 3 PSIA/AASI Certification preferred.
- Open‑mind and ready to learn new skills; upon hiring, supervisors will attend applicable leadership classes. Supervisors should have excellent communication and leadership skills, be able to multi‑task, independently problem‑solve using good judgment, and assess situations that may or may not need to be passed to a Ski and Ride School Manager.
- Proficient knowledge of Microsoft Office (Outlook, Excel, and Word) is required.

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📌 Winter 26/27: Youth Ski and Ride School Supervisor (Copper Mountain)
🏢 PSIA-AASI Western Region
📍 Copper Mountain