As a member of Athos Funeral Services , Urgel Bourgie has been supporting families for over 100 years by providing memorial services with respect, compassion, and excellence. Every call matters. Behind every conversation is a family relying on our professionalism, responsiveness, and compassionate approach.

To ensure the continuity of our 24/7 operations, we are currently seeking a Dispatcher to join our team.

Do you have experience in a call centre, customer service, dispatching, or an emergency communications centre? Do you thrive in fast-paced environments where every call is significant? We'd love to hear from you!

Why Join Our Team?

- Permanent full-time position with a stable schedule;
- A vital role at the heart of the operations of a well-established organization;
- A collaborative team and a supportive, people-focused work environment;
- Comprehensive training provided upon hire;
- The opportunity to leverage your experience in customer service, call centres, or dispatching in a role where every interaction makes a meaningful difference for families.

Your Role

Based at our Head Office, you will play a central role in our daily operations. You will serve as a primary point of contact for many families and partners while ensuring seamless coordination with our field teams.

Key Responsibilities

- Answer incoming calls professionally, compassionately, and efficiently;
- Receive death notifications and collect all essential information;
- Promptly relay information to Funeral Directors to ensure timely service;
- Route calls to the appropriate departments or team members;
- Provide information regarding ongoing funeral services;
- Coordinate transportation services and dispatch Funeral Directors, Drivers,



and Pallbearers based on operational requirements;
- Update obituary notices on the company website;
- Perform various administrative and clerical duties;
- Collaborate with multiple departments to ensure smooth daily operations;
- Perform any other related duties as assigned.

Desired Profile

This position is particularly well suited for candidates with experience in:

- Call centres;
- Customer service;
- Emergency communications centres (911, ambulance, fire, police, or other emergency dispatch services);
- Dispatching or operations coordination;
- Monitoring services;
- Roadside assistance;
- Transportation and logistics;
- Administrative support.

We are looking for someone recognized for:

- Outstanding customer service skills;
- Remaining calm and composed under pressure;
- The ability to manage multiple calls and competing priorities simultaneously;
- Strong organizational skills and the ability to work efficiently;
- Sound judgment and decision-making abilities;
- Independence, resourcefulness, and a strong team-oriented mindset;
- Empathy and professionalism.

Qualifications

- High School Diploma (DES) or equivalent;
- Bilingualism required (French and English);
- Strong knowledge of the Greater Montréal area and surrounding regions;
- Excellent computer skills;
- Experience in a call centre, dispatch, coordination, or any environment requiring the simultaneous management of multiple calls (strong asset);
- Knowledge of the funeral services industry (asset).

Working Conditions

- Permanent full-time position;
- 40-hour work week;
- Hourly rate of $27.77 , in accordance with the collective agreement;
- Comprehensive training and onboarding provided upon hire.

📌 Dispatcher (Montreal)
🏢 Urgel Bourgie - Athos
📍 Montreal