Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.Job DetailsSenior Manager, Field OperationsInnomar Strategies Lead field operations that make a meaningful difference for clients, healthcare partners, and the patients they serve.Innomar Strategies is seeking a strategic and results-driven Senior Manager, Field Operations to lead and optimize field-based operational activities across a range of programs.This role is ideal for an experienced operations leader who excels at managing teams, improving performance, and delivering high-quality service in a fast-paced healthcare environment.As a key leader within the organization, you will oversee day-to-day field operations, drive continuous improvement, support program execution, and help ensure a high standard of client satisfaction.This is an exciting opportunity to contribute to operational excellence while supporting growth, innovation, and strong cross-functional collaboration.About the RoleThe Senior Manager, Field Operations is responsible for leading field-based operational activities, ensuring efficient service delivery, and driving strategic initiatives that enhance performance across multiple programs. The role requires a strong balance of operational leadership, team development, client focus, and business acumen.You will partner with internal stakeholders across functions to support seamless execution, maintain quality and compliance, and identify opportunities to improve processes, outcomes, and overall service delivery.Key ResponsibilitiesOversee the day-to-day operations of field teams, including resource allocation, scheduling, and performance managementDevelop and implement operational strategies and best practices to improve efficiency, productivity, and service qualityLead, mentor, and develop field professionals, fostering a culture of high performance and continuous improvementMonitor KPIs and SLAs, identify performance gaps, and implement corrective actionsCollaborate with internal stakeholders, including Sales, Client Services, and Quality Assurance, to support seamless program execution and client satisfactionManage operational budgets, ensuring cost-effectiveness and alignment with financial targetsIdentify and mitigate operational risks and develop contingency plans as neededEnsure compliance with relevant industry regulations, company policies, and quality standardsParticipate in strategic planning and program development to support business growth and innovationPrepare and present reports on operational performance, risks, challenges, and recommendations to senior leadershipQualifications & ExperienceBachelor's degree in Business Administration, Operations Management, Healthcare Administration,



or a related fieldMaster's degree preferred7-10 years of progressive experience in field operations, preferably in the pharmaceutical, healthcare, or medical device industry3-5 years of leadership experience managing field-based teamsProven success managing complex operational programs and driving measurable performance improvementsStrong understanding of field service management, logistics, and supply chain processesExperience in patient assistance programs and operational policies and processes requiredGeneral knowledge of reimbursement and market access landscapesStrong pharmaceutical and biotechnology business knowledge, including client management and healthcare professional communicationsStrong customer and client management backgroundExperience in operations and account management is an assetFluency in English required; French is an assetAbility to travel frequently as required by the roleValid driver's license and access to a vehicle requiredOvernight travel may be involvedSkills & CapabilitiesExceptional project management skills, with experience leading projects from concept through implementationStrong analytical, conceptual, and problem-solving skills, including experience developing new ideas and solutionsAdvanced knowledge of the pharmaceutical distribution industryStrong business and financial acumenDetail-oriented and highly organizedAbility to analyze performance data strategically and create practical client solutionsAbility to work effectively under pressure in a dynamic environmentStrong critical thinking capabilityExcellent written, verbal, and presentation skillsStrong interpersonal and leadership skillsProficiency with Microsoft Office, including PowerPoint, Excel, Visio, and WordAbility to collaborate effectively across teams and stakeholdersIdeal CandidateA strong operational leader with experience managing distributed or field-based teamsA proactive and strategic thinker who can translate data into actionA people-focused manager who develops talent and builds accountabilityA client-oriented professional who understands how operational excellence drives satisfaction and growthA team-oriented partner who works effectively across functions and business prioritiesA resilient decision-maker who can manage complexity, competing priorities, and changeWhy Join Innomar StrategiesAt Innomar Strategies, you will have the opportunity to help shape operational excellence across programs that support healthcare delivery and client success. You will join a collaborative environment where leadership, innovation, and continuous improvement are valued,



and where your expertise can make a direct impact on service quality and business performance.What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company's continued success depends on the full and effective utilization of qualified individuals.Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected] will make accommodation determinations on a request-by-request basis.Messages and emails regarding anything other than accommodations requests will not be returned.Accessibility PolicyCencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.As per ESA legislation, this role is excluded from pay transparency requirements in Ontario.Affiliated Companies: Affiliated Companies: Innomar StrategiesCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures.We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. #J-18808-Ljbffr

📌 Senior Manager, Field Operations (Ottawa)
🏢 Innomar Strategies
📍 Ottawa