TitleManager, Product IntegrationOverviewThe Product Integration & Customer Success Manager has the responsibility of leading all activities related to the customer's integration from the final stages of the sales process to go‐live. This customer‐facing position plays a key role in supporting Tier 1 strategic accounts and/or complex integrations by partnering with the sales and account management teams to successfully integrate Ethoca products. The role will also have indirect people‐management responsibility, acting as a peer coach and mentor to the Sr. Analyst and Analyst roles on the team, and may perform day‐to‐day oversight of the team and the training of new team members in regional markets.ResponsibilitiesOwn the end‐to‐end customer onboarding experience: gather requirements, scope, configure systems, and run functional testing to make the client production‐ready.Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.Review current business and customer processes, identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.Partner with the Sales and Account Management team by providing product and technical expertise during the pre‐sales and sales process.Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.Run online product demonstrations and customer training.Develop and maintain expertise on all internal systems and onboarding processes.Collaborate with the product team to support the rollout of new product features, enhancements,



and new product launches.Coach or mentor other members of the team.All About YouExperience implementing API/SFTP B2B technology solutions, ideally in fintech or SaaS (e.G., as a sales engineer, customer support, implementation manager).Strong influencing and stakeholder management skills, with the ability to build advocacy and drive others to achieve a set plan.Enjoy interacting directly with customers and learning about their businesses.Natural project manager with a proven track record of handling multiple complex projects simultaneously; familiarity with project management methodology (formal or informal) and the ability to solicit requirements, build a plan, and execute against it.Collaborative mindset: bring people together to achieve a goal.Clear and effective communicator capable of working with multiple internal and external stakeholders (client management, customer service, technical resources, project managers, business leads, product managers).Keen eye for detail and ability to get a configuration right the first time.Continuous improvement: demonstrate the ability to make positive,



impactful changes.Flexibility to support international time zones for global customer implementations.Understanding that some travel may be required.Thrives in a quick‐paced environment and adapts quickly to learning and change.Nice to HaveExperience working with multiple tools and systems such as Salesforce, Postman, JIRA, BOBJ.Proficiency in a European language beneficial for serving a global customer base.Prior experience and knowledge in Fraud & Chargebacks or payment solutions.Pay RangesToronto, Canada: $109,000 - $158,000 CADEqual‐Opportunity EmploymentMastercard is a merit‐based, inclusive, equal‐opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAbide by Mastercard's security policies and practices.Ensure the confidentiality and integrity of information accessed.Report any suspected information security violation or breach.Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.Additional InformationIn line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will receive a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team. #J-18808-Ljbffr

📌 Manager, Product Integration (Toronto)
🏢 Mastercard
📍 Toronto