Drive operational success as a Senior Client Services Manager. Lead global service delivery, manage contracts, and implement improvements to meet client expectations and satisfaction.
This senior role emphasizes building strong partnerships with clients and internal teams while overseeing critical service delivery processes. You'll leverage insights to enhance client relationships and ensure performance metrics are consistently met. Your leadership will help shape a positive client experience that fosters retention and satisfaction.
Key Responsibilities:
• Establish robust operational and commercial client relationships
• Oversee service delivery to align with contractual agreements
• Share insights on trends for service improvement




• Maintain a Client Service Plan with specified actions and updates
• Conduct business reviews to track performance against client needs
Requirements:
• At least 7 years in client management roles
• 4 years in Fund Services essential
• Strong grasp of commercial contract management practices
• Knowledge of project management principles in diverse environments
• Bachelor’s degree required
Elevate client service effectiveness through solid relationship management and a commitment to operational excellence.
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📌 Senior Client Services Management Leader (Halifax Regional Municipality)
🏢 TMF Group
📍 Halifax Regional Municipality