Lead the charge as a Senior Manager of Contact Centers with Reliance, ensuring operational excellence and fostering a culture of continuous improvement. Drive innovation and enhance customer experience in a cooperative team environment.
Reliance is seeking a Senior Manager for its Contact Centers to oversee daily operations and enhance service delivery. You will implement operational improvements and drive technology adoption, collaborating with cross-functional teams and ensuring continuous development of leaders. This role offers a unique opportunity to influence customer satisfaction and operational effectiveness.
Key Responsibilities:
• Oversee daily contact center operations and internal teams
• Implement continuous improvement and innovation initiatives




• Foster leadership development through coaching and mentorship
• Manage relationships with vendors and key stakeholders
• Own customer escalations and operational outcomes
Requirements:
• 8–12+ years in contact center leadership roles
• Proven success in multisite and outsourced operations
• Strong analytical and communication skills
• Proficiency with Microsoft Office applications
• Familiarity with NiCE CCaaS and CRM systems
Leverage your expertise in managing complex operations and enhancing team effectiveness with Reliance, a leader in home services.
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📌 Contact Center Senior Manager at Reliance (Toronto)
🏢 Reliance Home Comfort
📍 Toronto