Job OpportunityAs Senior Manager, Performance & Delivery, [ENTERPRISE], you will lead the performance, governance and delivery management practices that enable Infrastructure Services to operate effectively on a large scale. This role is accountable for strengthening KPI and reporting frameworks, improving financial planning and cost transparency, and driving disciplined portfolio and program execution.ResponsibilitiesLead continuous improvement initiatives that enhance operational efficiency, delivery consistency and service performance across Infrastructure Services.Establish and maintain KPI, dashboard and executive reporting frameworks to measure organizational performance and support data‐driven decision‐making.Partner with functional leaders to identify performance gaps, prioritise improvement opportunities and track delivery against agreed outcomes.Lead financial planning activities that improve cost transparency, forecast accuracy and visibility into operational and strategic investments.Partner with Finance and Infrastructure leaders on budgeting, forecasting, variance analysis and cost optimisation to support sound investment decisions.Lead portfolio governance practices and promote consistent programme and project management standards across Infrastructure Services.Oversee portfolio performance, delivery risks, dependencies and timelines to improve execution discipline and achievement of business objectives.Collaborate with Infrastructure leadership to translate strategic priorities into a sequenced and executable delivery roadmap.Ensure initiatives are aligned with enterprise priorities, technology strategy and measurable value delivery outcomes.Foster a culture of accountability, collaboration,



professionalism and customer‐centredness across the team and its stakeholder community.Serve as a trusted advisor to senior leadership by providing clear insights on performance, delivery health, financial posture and improvement priorities.Monitor resource allocation and capacity utilisation to support effective planning, prioritisation and delivery execution.Set clear objectives, coach team members and manage performance to build capability and support high‐quality results.QualificationsBachelor's degree in information technology or a related field.10+ years of experience in IT operations, infrastructure services, programme delivery, performance management or related leadership roles, with a proven track record in complex environments.Strong understanding of ITIL or similar IT service management frameworks.Project or programme management certification (e.G., PMP, Agile) is an asset.Demonstrated ability to influence and collaborate across cross‐functional teams and senior stakeholder groups.Strong change management capability and the ability to operate effectively in high‐visibility, fast‐paced environments.Familiarity with IT governance, compliance and operational control frameworks.Strong leadership and people management skills, with the ability to motivate, develop and align teams to strategic priorities.Executive‐level communication, presentation and stakeholder management skills.Experience with portfolio governance, performance reporting and managing multiple priorities across a complex delivery workplace.Strong analytical skills, with the ability to turn data into actionable insights and executive‐ready recommendations.CompensationBC, AB, SK, NWT & NU: $147,500 – $195,400MB & ON: $134,600 – $184,600Atlantic Provinces & QC: $133,200 – $176,900Equal OpportunityWSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request. #J-18808-Ljbffr

📌 Senior Manager, Performance & Delivery Enterprise (Montreal)
🏢 WSP in Canada
📍 Montreal