Lead AI transformation in support at Ingram Micro as a Senior Principal Product Manager. Define and execute strategies in Unified Support on a global scale.As a key figure in Ingram Micro's AI initiatives, you will leverage your extensive knowledge of enterprise SaaS and customer experience platforms. This role requires a strategic thinker who can marry AI efficiency with exceptional user experiences, shaping a current foundation for global support operations. Collaborate across departments to implement state-of-the-art support solutions.Key Responsibilities:Lead and define Unified Support's global product strategyDrive initiatives for AI transformation in supportAutomate and orchestrate workflows across operationsWork closely with Engineering and AI/ML teamsBuild cohesive support experiences for diverse usersRequirements:Bachelor's degree in computer science or EngineeringAt least 8 years in Product ManagementExperience in AI-driven support initiativesFamiliarity with major support platforms like SalesforceStrong stakeholder management capabilitiesAdvance AI-enabled support experiences through powerful product leadership at Ingram Micro.#J-18808-Ljbffr

📌 Senior Product Leader For Ai Support Strategy (Mississauga)
🏢 Ingram Micro
📍 Mississauga